It’s important that you are satisfied with the products you buy from us. Should you for any reason not be, you may return your order to iiamo within 14 days upon receipt of the goods. Within 14 days we will refund the returned goods incl. the standard* freight costs you paid for receiving them, provided we’ve gotten the goods back from you. The freight costs for returning them are covered by you.

* if you requested a non-standard (express) delivery we not refund the additional delivery costs

Please handle the goods with care. They must be packed carefully and returned in a state where they can be resold. Used, scratched or broken products cannot be returned.

When returning goods, please enclose a copy of the original invoice as well as a paper, detailing your name, full address, order number and reason for return. We recommend that you use Recorded Delivery. You are free to use our return form (see link to Withdrawal Form below).

Returns should be sent to:iiamo GmbH
Ahlbecker Str. 4
10437 Berlin


Refunds will be credited to your original method of payment.

-> Download the withdrawal form: widerrufsformular-withdrawal-form