Please note! For terms and conditions concerning orders within Germany please choose the German AGB

  1. General Information
    For business relationships between iiamo GmbH (hereinafter referred to as “iiamo”) and the user (hereinafter referred to as “customer”), the following terms and conditions apply exclusively in the current version at the time of order.
  2. Parties to the Contract, Customer Service
    Your contractual partner for all orders within the scope of this online offer is iiamo GmbH.
    Detailed information about us you can find in the imprint.
    You can reach the customer service by telephone +49 89 71039282 or email office@iiamo.com.
    We only sell goods to customers who are at least 18 years old.
  3. Conclusion of the Contract
    The offers on the internet site represent a non-binding invitation for the customers to place an order with iiamo. By clicking the “Buy” button, customers agree to buy the goods in the cart, and this order is legally binding. The customer receives an automatic confirmation of receipt by email immediately after the order is transmitted. But iiamo reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.
  4. Prices, Shipping, Tax
    All prices are end prices, they contain statutory German VAT plus shipping costs, depending on the country we ship to. Customers outside EU are responsible for any customs clearance and local taxation in their country.
    In general we deliver to countries in the EU, to Norway, Switzerland, Turkey, Russia.
  5. Payment
    Payment will be carried out according to the customer´s choice of either prepayment, credit card or PayPal. Payment with credit card will be processed by PayPal with a service called PayPal Plus.
    In Germany PayPal Plus also includes direct debit and payment upon invoice.
    The terms and conditions of PayPal apply to all PayPal Services.- Prepayment: Within the order confirmation you receive the detailed account data. We will ship the moment your money has been credited on our iiamo account.
    Credit Card: The credit card will be debited, once you place your order.
    Paypal: At PayPal, you only need to enter your account details once during your initial registration, and then it is a matter of a few simple clicks. Your bank or credit card information is safe and will not even be passed on to us. If you pay using PayPal, we can immediately begin with the processing of your order. Further information regarding the PayPal service can be found at www.paypal.com.
  6. Retention of Ownership
    iiamo retains ownership of the goods delivered until complete payment has been received.
  7. Damages in Transit
    In case packaging and/or products are delivered to you which are obviously damaged, please file immediately a complaint at the forwarder directly and get in touch with us right afterwards. Failure to file a complaint or to contact us does not have any influence on your legal warranty claim. However, you help us to be able to assert our own claims towards the forwarder, in fact transport insurance.
  8. Returns policy
    It’s important that you are satisfied with the products you buy from us. Should you for any reason not be, you may return your order to iiamo within 14 days upon receipt of the goods. Within 14 days we will refund the returned goods incl. the standard* freight costs you paid for receiving them, provided we’ve gotten the goods back from you. The freight costs for returning them are covered by you.* if you requested a non-standard (express) delivery we not refund the additional delivery costsPlease handle the goods with care. They must be packed carefully and returned in a state where they can be resold. Used, scratched or broken products cannot be returned.

    When returning goods, please enclose a copy of the original invoice as well as a paper, detailing your name, full address, order number and reason for return. We recommend that you use Recorded Delivery. You are free to use our return form (see link to Withdrawal Form below).

    Returns should be sent to:

    iiamo GmbH
    att. Pernille Østergaard
    Westermühlstr. 18, 4.OG
    80469 München
    Germany

    Refunds will be credited to your original method of payment.

  9. Guarantee, warranty
    Guarantee claims against iiamo are only effective if they are agreed between iiamo and the relevant end user in writing and individually. Warranty claims against iiamo above and beyond the legal regulations are only effective if they are agreed between iiamo and the relevant end user in writing and individually. Guarantee and/or warranty claims above and beyond the statutory warranty rights and are agreed between third parties and the end user do not affect the contractual relationship between iiamo and the end user.
  10. Storage of Contract text
    We will save the contract and send an email including your order details to you.
  11. Other provisions
    German law applies exclusively. As far as the client is a consumer according to § 13 of the German Civil Code and is generally not resident in Germany, the mandatory regulations of this country remain unaffected.

 

online dispute resolution

The European Commission provides a platform for Online Dispute Resolution (ODR) which can be accessed here. We are neither obliged nor prepared to participate in a dispute settlement procedure before consumer arbitration panel.